Online Booking Terms & Conditions

Online Booking Terms and Conditions

(Version 1.2 (2022)

These terms and conditions are the contract between you and Pure Training and Development (“us”, “we”, etc). By visiting or using Our Website, or signing up for our Training, you agree to be bound by them.

No person under the age of 16 years may purchase Training. Persons under the age of 18 require parental/guardian consent to Training (provided on Application Form).

If you violate these terms we may terminate your use of Our Website, bar you from future use of Our Website, cancel your Training order, and/or take appropriate legal action against you.

We are Pure Training and Development, a company registered in the United Kingdom. Our address is 1 Charles James Court, Fishergate, Norwich, NR3 1PR.

You are: Anyone who uses Our Website or enrols with us as a learning to our Training.

“Content” means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.

“Training” means any form of Training offered by Pure Training and Development, including courses, workshops, seminars and CPD activities. Includes Training which is free.

“Course” means a form of Training which you can Enrol on via Our Website and usually requires pre-requisites being achieved and attendance to a venue.

“CPD Training” means a form of Training which you can Enrol on via Our Website and completed solely online.

“Direct Learning” means courses, workshops, seminars or other Training is delivered via face to face teaching as well as distance/online learning.

“Our Website” means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us. It includes all web pages controlled by us.

“Post” means place on or into Our Website any Content or material of any sort by any means.

“Enrol” means submitting an Application Form and/or purchasing a Training via Our Website.

“Application Form” means a form which contains details about the Learner enrolling onto a particular Training.

2. Basis of Contract

2.1 In entering into this contract you have not relied on any representation or information from any source except posted on Our Website.

2.2 You understand that these terms apply to the use of Our Website and any bookings/payments made via Our Website on to Training. You must also read and accept the main Terms and Conditions of Pure Training and Development which can be accessed in full here and as part of your signed Application Form. We advise you read these Terms and Conditions prior to these booking terms. This contract focuses on Training which is enrolled on specifically via Our Website.

2.3 You acknowledge that you understand exactly what is included in the price of the Training and you are satisfied that the Training you have selected is suitable and satisfactory for your requirements.

2.4 The Contract between us comes into existence only when we write to you to confirm that the Training you want is available. Your payment does not create a contract. If we decline to provide a Training or place on a Course, we shall immediately return your money to you.

2.5 We shall accept your Application Form by email or post (where applicable) using the form you can download on Our Website. If you sign up to access Training and pay via PayPal on Our Website prior to submitting an application form then you will be asked to complete one by a member of the admin team. Once you have been accepted, that is when our contract is made (as stated in Clause 2.4).

2.6 We are not obligated to accept you onto such Training if you do not meet the required pre-requisite criteria.

2.7 We may change this agreement and / or the way we provide Training, at any time. If we do:

2.7.1 the change will take effect when we post it on Our Website. You are advised to check this page from time to time.

2.7.2 if you make any payment for Training in the future, you will do so under the terms posted on Our Website at that time.

2.8 When you buy Training, in law you buy a personal licence to attend an Event. We may revoke that licence at any time. If that happens you are entitled only to the return of money paid.

2.9 We may restrict sales to a maximum number of Training per person, per group or per credit card. If you buy a number which we regard as excessive, we may cancel some or all of the Training. We may do this without notifying you. If you wish to know whether your proposed purchase will be accepted, you should contact us via Our Website.

2.10 You may not resell any Training which you purchase from us, including purchases made via Our Website. If you do, or attempt to do so, we are entitled to cancel all of your Training without compensating you.

2.11 We will defend the intellectual property rights in connection with our Training and Our Website, including copyright in the content whether provided by us or by any other content provider (including copyright in; text, graphics, logos, icons, image, audio clips digital downloads, data and software).

2.12 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, provided to you as part of your Training with us. Full terms and conditions relating to intellectual property can be found in Section 11 of the Terms and Conditions.

3. Additional terms

3.1 Breach of these terms and conditions will entitle us to cancel your licence to attend the Course or Training.

3.2 We may change the programme for a Course or Training for circumstances beyond our reasonable control.

3.3 If you arrive after 30 minutes of the Course start time, it may not be possible to allow your entry in the Course (where applicable).

3.4 You must not use photographic or recording equipment during the Course or Training without prior consent from us. If you do, you accept that we may destroy the media on which they are made or recorded.

3.5 We accept no responsibility for your personal property.

4. Your account and personal information

4.1 When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

4.2 You agree that you have provided accurate, up to date, and complete information about you. We are not responsible for any error made as a result of such information being inaccurate.

4.3 You agree to notify us of any changes in your information immediately if it occurs. If you do not do so, we may terminate your account.

5. The price, payment and delivery

5.1 The price payable for Training is clearly set out on Our Website. Prices are inclusive of any applicable value added tax or other sales tax.

5.2 The price of Training is subject to change at any time at the sole discretion of Pure Training and Development prior to the date of purchase.

5.3 If the price of a Course changes following enrolment onto the Course, the price will remain fixed at the price stated at the time of enrolment.

5.4 CPD Training which is completed solely online must be paid for in full prior to receiving access to the online learning material on Our Website. There is a payment facility available to purchase this Training.

5.5 Blended Learning courses must be paid for in full prior to receiving access to online materials via Our Website unless otherwise agreed (please contact the office). There is a payment facility available to purchase this Training on Our Website.

5.6 Courses advertised on Our Website as Direct Learning (otherwise known as courses you need to attend for the delivery) can be purchased in full via the payment method on Our Website if you prefer or you will be requested to pay a 25% non-refundable deposit of the total course fee within 7 days of acceptance to secure a place. Please read Section 5 of the Terms and Conditions for booking.

5.7 You will receive course confirmation details within 8 working hours from when you purchase Training via Our Website subject to pre-requisites (where applicable). You will be provided with immediate access to your training via your profile page on Our Website.

5.8 We advise you check your Course confirmation details immediately on receipt.

5.9 You are required to pay in the currency in which the Training is listed for sale on Our Website.

5.10 Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right nor set down in these terms and conditions.

6. Security of your payment

We take care to make Our Website safe for you to use.

6.1 Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. Our Website uses PayPal to secure your card details.

6.2 If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

7. Cancellations and returns

7.1 You accept that there may be pricing errors on Our Website. In the event of a serious under-pricing error, we are not liable to provide Training to you. Your order will be cancelled and we will refund any money paid.

7.2 You have the right to cancel the Training you have been accepted on. The cancellation must be received in writing via post or email. For the cancellation time frames and fees incurred please refer to Section 6 of the Training Terms and Conditions.

7.3 For CPD Training tasks that are cancelled within the time frames stated in Section 6 of the Training Terms and Conditions, the user will not receive a certificate or associated CPD points for completion.

8. Change or postponement of Training

8.1 Any changes to Training which requires attendance will be communicated with you prior to the scheduled date.

8.2 For all main terms and conditions which apply to cancellations and changes please see section 6 in the Terms and Conditions of Pure Training and Development.

9. Interruption to our Training or Our Website

9.1 If it is necessary for us to interrupt our Training/Our Website, we will give you reasonable notice where this is possible and when we think the down time is such as to justify telling you.

9.2 You acknowledge that our Training may also be interrupted for many reasons beyond our control.

9.3 You agree that we are not liable to you for any loss, foreseeable or not, arising from any interruption to our Training.

10. Disclaimers and limitation of liability

10.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.

10.2 All implied conditions, warranties and terms are excluded from this agreement.

10.3 Our Website includes Content posted by third parties. We are not responsible for any such Posting. If you come across any Content which offends against this document, please contact us via the “Contact us” page on Our Website.

10.4 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

10.5 We sell Training in good faith and aim to ensure you receive the best Training suitable for you. But we make no representation or warranty that the Training will be:

10.5.1 useful to you;

10.5.2 of satisfactory quality;

10.5.3 fit for a particular purpose;

10.5.4 available or accessible, without interruption, or without error.

10.6 Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

10.7 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

10.8 You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us for your Training. We are not liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Training or Course which have been arranged by you are at your own risk.

10.9 You may not use any software tool for the purpose of extracting data from Our Website. You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

11. Miscellaneous matters

11.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

11.2 If you are in breach of any term of this agreement, we may:

11.2.1 publish all text and Content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.

11.2.2 terminate your account and refuse access to Our Website;

11.2.3 issue a claim in any court.

11.3 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

11.4 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

11.5 You agree that we may disclose your information including assigned IP numbers, account history, account use, etc. to any judicial or proper legal authority who makes a written request without further consent or notification to you.

11.6 Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery:

if sent by post to the correct address: within 72 hours of posting.

11.7 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

11.8 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.

11.9 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales.

By booking a Course or Training via Our Website you are agreeing to be bound by these Booking Terms and Conditions and the Training Terms and Conditions of Pure Training and Development.